Privacy Policy Notice

At Idea Bubble, your privacy is important to us and we want to be transparent about the data we collect, use and share about you. 
If you have any questions about our policy please don't hesitate to contact us.

This privacy notice, inclusive of our terms of service, explains the following items listed below. We must advise you that this policy is subject to change, so please check our website regularly for any further changes to keep up-to-date.

  • Who are we?

  • What information we collect about you

  • How we use information we collect 

  • How we share information we collect 

  • How we store and secure information we collect 

  • How to access and control your information 

  • How we transfer information we collect internationally 

  • Other important privacy information

This privacy policy document covers the information we collect about you and how we use it when you use our products and services, or interact with us (for example our training or consultancy services), unless a different policy is specified or displayed. 

Idea Bubble, we and us refers to Idea Bubble Ltd. We offer a wide range of web application products on our PLATFORM. We refer to all of our products, together with our services as "services" in this policy document. 

This policy also explains your choices about how we use this information. If you do not agree with policy, do not access or use our services or interact with any other aspect of our business.

Note: when we provide the Services under contract with any organisation (for example your employer), that organisation controls the information processed by the Services. For more information, please see Notice to End User below. 

 

Who are we?

Idea Bubble is a provide of web and mobile application services aswell as hosting services. Located in Limerick, Ireland, with a registered office at Thomcor House, Mungret Street, Limerick, Ireland and Company Number 467787

 

What information we collect about you? 

We receive information about you when you use our website, complete forms on our website, if you contact us by phone or email. Also, we collect information from you when you complete our signup process for our services, if you enter a competition or signup for a promotion offer or provide survey information. We also collect data from you when you inform us of any other matters.

Your personal data may be automatically collected when you use our services, including but no limited to your IP address, device specific information, server logs, device event information, location information and unique application information. 

 

What type of data do we collect from you?

Your personal data which we collect includes, your name, email, address, phone number, payment details and specific service details dependent on what you are signing up for. We may also keep details of your visits to our site, logins to our platform such as traffic data, location data, weblogs, IP logs and communication data. We keep records of your support queries sent into us and correspondence for these matters.

Please be aware that all data uploaded by you to your website, platform or hosting environment, such as imagery, content, videos, documents, accounts data and all other uploaded data, is not subject to our Policy Notice.

 

How do we use your data?

We use information provided by you to carry out the following:

  • Provide you with our services
  • Process your order that you have signed up to with us by completing our signup form
  • To comply with our terms and conditions when signing up to our services
  • To help us identify you and your account within our business
  • To enable us to design, develop and support your business using our services
  • To provide customer car and support requests for you
  • To administer invoices and accounts related documents to you for billing and payments
  • To carry our marketing or statistical analysis
  • To notify you about updates or changes to our services
  • To provide you with information about our services, releases or platform updates

Retention Period

We will keep a record of your personal data as long as you are a customer of Idea Bubble Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the cancellation of your account or services with Idea Bubble Ltd, depending on your service agreement and terms you signed up to, we will inform of your cancellation and the term we will keep your data or when it will be removed which in most cases is within 30 days. 

 

Who has access to your personal data?

We do not share your personal data with third parties unless you are made aware of the requirement. Some services that you are signing up for with us may require your details to complete that service signup with a third party product/service. We will always explain to you what details are being used for a third party service.

Examples of third party services that we may use on our Platform - Domain hosting, dedicated servers, SEPA payment information, SSL certificate, Twilio messaging, Paypal, Realex, Stripe payment processing. These are just some examples. We make it clear with you what services you are using when using our various products. Some services do not need any third party access to data so this is dependent on your service.

We will never sell your personal data to third parties for marketing or advertising purposes.  

Accessing and updating your data?

Your data must be kept up-to-date at all times. You must ensure that your details including but not limited to your name, address, phone, email, and payment information are kept up to date at all times. You can update your person information by notifying us by email to accounts@ideabubble.ie 

You have the right to access information we hold about you . Please email us at info@ideabubble.ie so that can obtain this information for you.

Use of cookies

see cookie policy here

Links to other websites

We may link to third party websites. Please review their privacy polices. 

Where we store your personal data?

Your signup information and account details but not including any credit card information are stored security and are encrypted and protected. We give you access to your website where your login username, email and password are stored for your confidentiality. We ask that you do not share a password with anyone. 

Liability

We agree to take reasonable measures to protection your data in accordance with applicable laws and in accordance with our Terms and Conditions

Data Breaches

In the event of a data breach, we will ensure that our obligation under data protection laws are adhered to where necessary.

Contact Us

Please email any questions to info@ideabubble.ie

 

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the information commissioner: 

Information Commissioner's Office
18 Lower Leeson Street, Dublin 2, D02 HE97.
Phone: +353-1-639 5689